A cross-platform ticketing and asset-management system built for HelpDesk teams.
Ticket Express is a comprehensive IT HelpDesk ticketing system built with .NET MAUI, giving HelpDesk staff a native desktop app for logging and assigning support requests, and giving field technicians a companion mobile app for managing tickets on-site.
The system is organized around the different people who use it every day — Administrators and CTOs overseeing the full ticket queue, Technician Supervisors and Technicians handling assigned work, and a dedicated Networking team view — each with a dashboard tailored to their role.
Beyond ticketing, Ticket Express also tracks equipment deployed to staff and maintains a searchable storage inventory, so IT assets stay connected to the tickets and requests tied to them.
What the system provides across desktop and mobile.
Admin, CTO, Technician Supervisor, Technician, and Networking each get a dashboard tailored to their responsibilities and permissions.
Tickets move through Open, Assigned, Waiting, Close Pending, Escalated, and Closed, with a full history of updates along the way.
Technicians manage their assigned tickets and add updates from an Android companion app while working on-site.
Tracks equipment deployed to staff alongside a searchable storage inventory, keeping assets and tickets connected.
Generates exportable reports on ticket volume, agent workload, and subject breakdowns for management review.
Customer, ministry, subject, and technician fields autofill from historical data to speed up ticket entry.
Ticket Express was built as an internal system for a HelpDesk team — let's talk about a ticketing or asset-management solution for yours.
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